Customer service / IVR / Order enquiry call

Order enquiry call · Despina + Iapetus

Listen first, then inspect the transcript and the request that produced this file.

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MalayTwo voices in conversation0:37Conversational mode

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Intent / metadatagemini-3.8-flash-tts · Studio (prebuilt) · No style sent

Heard by ownerOne female and one male voice · Fitting for this scene

This clip is a variation of Order enquiry call · Despina + Iapetus.

Accent and pronunciation have not been verified by a panel of Malaysian speakers.

Exact transcript

Speaker AHelo, selamat petang. Saya nak tanya... err, pesanan saya yang minggu lepas tu, bila agaknya akan sampai ya?
Speaker BSelamat petang. Boleh, sila beri saya nombor pesanan dahulu. Okey, saya semak sekejap ya... Hmm, penghantaran dijangka tiba esok sebelum petang.
Speaker AOh, baguslah. Kalau jadual tu berubah, macam mana?
Speaker BJangan risau. Kami akan hantar kemas kini melalui mesej, dan anda juga boleh semak status pada halaman pesanan.
Speaker AOkey, faham. Terima kasih banyak ya.
Speaker BSama-sama. Ada apa-apa lagi yang boleh saya bantu?

Generation recipe

This is the request that produced the file. Voice identity and delivery style are separate. Other settings: mode: conversational.

{
  "model": "gemini-3.8-flash-tts",
  "input": [
    {
      "type": "user_input",
      "content": [
        {
          "type": "text",
          "text": "Helo, selamat petang. Saya nak tanya... err, pesanan saya yang minggu lepas tu, bila agaknya akan sampai ya?",
          "annotations": [
            {
              "type": "speech_metadata",
              "speaker": "Penutur A"
            }
          ]
        },
        {
          "type": "text",
          "text": "Selamat petang. Boleh, sila beri saya nombor pesanan dahulu. Okey, saya semak sekejap ya... Hmm, penghantaran dijangka tiba esok sebelum petang.",
          "annotations": [
            {
              "type": "speech_metadata",
              "speaker": "Penutur B"
            }
          ]
        },
        {
          "type": "text",
          "text": "Oh, baguslah. Kalau jadual tu berubah, macam mana?",
          "annotations": [
            {
              "type": "speech_metadata",
              "speaker": "Penutur A"
            }
          ]
        },
        {
          "type": "text",
          "text": "Jangan risau. Kami akan hantar kemas kini melalui mesej, dan anda juga boleh semak status pada halaman pesanan.",
          "annotations": [
            {
              "type": "speech_metadata",
              "speaker": "Penutur B"
            }
          ]
        },
        {
          "type": "text",
          "text": "Okey, faham. Terima kasih banyak ya.",
          "annotations": [
            {
              "type": "speech_metadata",
              "speaker": "Penutur A"
            }
          ]
        },
        {
          "type": "text",
          "text": "Sama-sama. Ada apa-apa lagi yang boleh saya bantu?",
          "annotations": [
            {
              "type": "speech_metadata",
              "speaker": "Penutur B"
            }
          ]
        }
      ]
    }
  ],
  "response_format": {
    "type": "audio"
  },
  "generation_config": {
    "speech_config": {
      "mode": "conversational",
      "speakers": [
        {
          "speaker": "Penutur A",
          "voice": "Despina"
        },
        {
          "speaker": "Penutur B",
          "voice": "Iapetus"
        }
      ]
    }
  }
}